For Client

  • What do I need to do to pay for goods through Platron?

    Registration is not required to pay for goods and services using our system! Just choose goods and pay the invoice in any convenient way. The authorization result will be transferred to the online store automatically.

    What is an account?

    To pay through the Platron system, the online store generates an electronic invoice in which the amount of the order and the rationale for the payment are indicated (for example, "Tickets for the Moscow-Sochi train" on 12.06" or "Order No. 089168"). The account is tied to the phone number that was indicated when placing an order.

    How to pay?

    The following payment methods are available in our system:

    Why do I need my phone number?

    Your phone number is an identifier in our system. It is indicated when paying in points accept payments, and is also used to identify the order by the support service.

    Security

    It is absolutely safe to pay for goods and services using Platron. When paying information transmitted in encrypted form over the TLS protocol and stored only on a specialized payment system server. Thus, the online store does not have access to your payment data.

    How much does it cost?

    Our services are already included in the cost of the order - on the payment page you always see the final amount.

    I have made a payment - how can I check if the payment went through or not?

    Click on the link Customers, enter phone number and payment amount, click "Check payment".

    I have made a payment - how can I check if the payment went through or not?

    You can contact us via the Internet, by e-mail support@platron.ru or at any time of the day by phone +7 495 983 3279.

    What are subscriptions?

    The UniSafe service provides its services by subscribing to its services. Validity subscriptions — 7 days. Every sixth day after payment from your bank card account will be the cost of the tariff you have chosen will be debited.

    Check Subscription Status

    You can check the list of subscriptions in your personal account (Fig. 1).

    Fig. 1

    Unsubscribe

    To cancel your subscription, go to the "Manage Subscriptions" section and click on the "Cancel" button subscription” (Fig. 2). The subscription will be automatically canceled and the next debit will not be executed.

    Fig. 2. Cancel active subscription

    When paying for an order with a bank card, payment processing (including entering card number) occurs on a secure page of the processing system, which has passed international certification. This means that your confidential data (card details, registration data, etc.) are not sent to the online store, their processing is fully protected and no one, including our online store, can receive personal and banking data client.

    When working with card data, an information protection standard is applied, developed by international payment systems Visa and Mastercard — Payment Card Industry Data Security Standard (PCI DSS), which ensures secure processing of bank card details holder. The applied data transfer technology guarantees the security of transactions with Bank cards by using the Transport Layer Security (TLS), Visa protocols Secure, Secure Code, and closed banking networks with the highest degree of protection.

    In case refund, the funds are returned to the same card with which the payment was made.

    Refund

    Attention! Dear customers, we inform you that when requesting a refund in case of refusal of a purchase, a refund is made exclusively to the same bank card, from which the payment was made!

    Money transfer operator — PJSC ROSBANK (TIN 7730060164), tel. 8 800 200 5434. General license of the Bank of Russia No. 2272 dated 28.01.2015.

    Payment aggregator (bank payment agent) of the operator - JSC "KOKK" (TIN 7710060991), tel. 8 800 250 3556 on the basis of the Agreement of December 29, 2007 and Additional Agreement dated December 31, 2019.

    Public offer

    1. General provisions

    1.1. UniSafe Limited Liability Company, represented by Director General Makarova Galina Vasilievna, hereinafter referred to as the "Seller", publishes a Public an offer for the sale of goods according to the samples presented on the official website of the Seller https://unisafe.su/.

    1.2. In accordance with Article 437 of the Civil Code Russian Federation (GK RF), this document is a public offer, and if accepted of the conditions set forth below, the individual making the acceptance of this offer, carries out payment for the Seller's Goods in accordance with the terms of this Agreement. According with paragraph 3 of Article 438 of the Civil Code of the Russian Federation, payment for the Goods by the Buyer is an acceptance of the offer, which is considered equivalent to the conclusion of the Agreement on the terms set forth in the offer.

    1.3. Based on the foregoing, carefully read the text of the public offer, and if you do not agree with any clause of the offer, you are invited to refuse to purchase the Goods or use of the Services provided by the Seller.

    1.4. In this offer, if context requires otherwise, the following terms have the following meanings:

    1.5. "Offer" - a public offer of the Seller addressed to any individual (citizen), conclude with him a contract of sale (hereinafter referred to as the “Contract”) for existing conditions contained in the Agreement, including all its annexes.

    1.6. "Buyer" - an individual who has entered into an Agreement with the Seller on the terms contained in in the Agreement.

    1.7. "Acceptance" - full and unconditional acceptance by the Buyer of the conditions Contracts.

    1.8. "Product" - a list of items of the range, presented on the official website, such as curtain photo, pillow photo, bedspread photo, and accessories to them.

    1.9. "Product characteristic" - a property of a particular item range presented on the official website, such as sizes, type of fabric, number of parts (cloths) of one set.

    1.10. "Order" - line items from the assortment list of the Goods specified by the Buyer when placing an order on the website or through the Operator.

    1.11. "Delivery" - delivery services Order.

    2. Subject of the contract

    2.1. The Seller sells the Goods in accordance with the current price list published on the Seller's website "https://unisafe.su/", and the Buyer makes payment and accepts the Goods in accordance with the terms of this Agreement.

    2.2. This Agreement and its annexes are official documents of the Seller and an integral part of the offer.

    3. Decor Order

    3.1. The order of the Goods is carried out by the Buyer through the Internet site https://unisafe.su/

    3.2. When placing an Order on the website of the Seller, the Buyer undertakes to provide the following registration information about itself:

    3.2.1. surname, name, patronymic;

    3.2.2. actual delivery address;

    3.2.3. email address mail;

    3.2.4. contact phone.

    3.3. When placing an Order through the Operator The buyer undertakes to provide the information specified in clause 3.2. actual agreement. Acceptance by the Buyer of the terms of this Agreement is carried out by making The buyer of the relevant data in the registration form on the Internet site or when ordering through the Operator. The buyer has the right to edit the registration information about yourself. The operator does not change or edit the registration information about the Buyer without the consent of the latter.The Seller undertakes not to disclose the Buyer's data, specified during registration on the site https://unisafe.su/ when placing an Order, to persons, not related to the execution of the Order. Having approved the Order of the selected Goods, the Buyer provides the Operator with the necessary information in accordance with the procedure specified in clause 3.2. of this Agreement.

    3.4. The seller and the Operator are not responsible for the content and accuracy of the information provided by the Buyer when placing the Order.

    3.5. The buyer is responsible for the accuracy of the information provided during checkout Order.

    3.6. Payment by the Buyer for an Order placed on the website means the Buyer's consent to the terms of this Agreement. The day of payment for the Order is the date of conclusion of the Sale and Purchase Agreement between the Seller and the Buyer.

    3.7. All information materials presented on the site https://unisafe.su/ are reference character and cannot fully convey reliable information about certain properties and characteristics of the Goods. In the event that the Buyer has questions regarding properties and characteristics of the Goods, before placing an Order, he must contact for a consultation with the Operator.

    4. Terms of execution of the Order

    4.1. Period of execution of the Order depends on the availability of the ordered items of the Goods in the Seller's warehouse and the time required to process the Order. The term for the execution of the Order in exceptional cases may be agreed with the Buyer individually, depending on the characteristics and quantity ordered Goods. In the absence of a part of the Order in the Seller's warehouse, including for reasons independent of the latter, the Seller has the right to cancel the specified Goods from the Order Buyer. The Seller undertakes to notify the Buyer about the change in the completeness of his Order through the Operator.

    4.2. The order is considered delivered at the moment of its transfer to the Buyer. By signing in the warranty card, the Buyer confirms the fulfillment of the Order.

    4.3. If the Buyer provides false information about his contact details, the Seller is not responsible for improper execution of the Order.

    5. Payment for the Order

    5.1. Payment for the Order is carried out by transferring funds by the Buyer through electronic money transfer. Confirmation of payment for the completed Order is the write-off funds from the Buyer's electronic account, or a fiscal receipt when paying for the order in cash. Also, the buyer can control the fact of payment in the "Personal account" of the Buyer on the Internet site "https://unisafe.su/".

    5.2. Prices for any the positions of the Goods indicated on the website "https://unisafe.su/" may be changed By the Seller unilaterally without notifying the Buyer.

    5.3. In case of change prices for the ordered items of the Goods, the Operator undertakes to inform as soon as possible the Buyer about such a change. The Buyer has the right to confirm or cancel the Order. If there is no communication with the Buyer, the Order is considered canceled within 14 calendar days from the date of registration.

    5.4. Conditions for orders with delivery are indicated on the website "https://unisafe.su/" in the "Delivery" section.

    5.5. Cost of Goods with individual Characteristics ordered through the Operator via the Electronic mail or by phone, are calculated individually for each Order, depending on from the characteristics of the goods provided by the Buyer.

    5.6. Cash are accepted in the following way: non-cash payment.

    6. Delivery of Goods

    6.1. The obligation of the Seller to supply the Goods with the condition of its delivery is considered fulfilled from the moment the Buyer signs the shipping documents

    6.2. Right ownership of the Goods and the risks of accidental damage and/or loss of the Goods shall pass on the Buyer from the moment of the actual transfer of the Goods and signing of the shipping documents upon delivery of the Goods to the Buyer.

    6.3. Shipping costs and conditions are indicated on the website of the company "https://unisafe.su/".

    6.4. In case of delivery by the Seller of the Goods of inadequate quality, the Buyer undertakes to provide the Goods as soon as possible to check the quality of the Goods to the Seller's office at 121601, Moscow, Filevsky Boulevard, 6.

    7. Returning an Order

    7.1. In accordance with clause 4. Art. 26.1. Law of the Russian Federation No. 2300-I "On Protection of Consumer Rights", the Buyer has the right to refuse from the ordered Goods at any time until the execution of the Order.

    7.2. Buyer has the right to return the Goods in the following cases:

    7.2.1. In case of delivery by the Seller Goods of inadequate quality (the Buyer undertakes to provide the Goods to the Seller's office as soon as possible to check the quality of the Goods);

    7.2.2. at making an erroneous transfer through payment systems.

    7.3. To return money funds credited to the Seller's settlement account erroneously, through payment systems, The buyer must contact the Support Service with a written application with a copy attached passports and checks / receipts confirming the erroneous crediting. This statement is required send to the address: 121601, Moscow, Filevsky Boulevard, 6. In case of occurrence questions, contact the Support Service in any way convenient for you: tel. 8 (800) 555 7005, e-mail: info@unisafe.su. After receiving a written application with a copy attached passports and checks/receipts, the Representative returns within 10 (ten) business days days from the date of receipt of the Application to the Buyer's settlement account, indicated last in its statement. At the same time, the Seller has the right to withhold part of the transfer amount as compensation actually incurred expenses. To return funds to the Customer's bank card you must fill out the "Application for a refund", which is sent at the request of the Company to the Customer's email address, and send it along with the attachment copies of the passport at the address: 121601, Moscow, Filevsky Boulevard, 6. Return of money funds will be transferred to the Customer's bank account specified in the application within 10 (Ten) working days from the date of receipt of the "Application for Refund" by the Company. The term for consideration of the Application and return of funds to the Buyer begins to be calculated from the moment the Seller receives the Application and is calculated in business days excluding holidays/weekends. If the application is received by the Seller after 18.00 on a business day or on a holiday/day off, the moment of receipt by the Seller of the Application is the following working day.

    7.4. The Buyer is not entitled to refuse the paid Goods (or its parts) of proper quality, having individually defined properties.

    7.5. Goods ordered through the Operator, by E-mail or by Phone, with an indication of the Individual Characteristics of the goods, such as size or number of paintings in a set, are considered "Goods sold per meter" and are not subject to exchange in accordance with the List of non-food products of good quality that are not subject to return or exchange for a similar product of a different size, shape, size, style, color or configuration, Decree of the Government of the Russian Federation of January 19, 1998 No. №55.

    7.6. Goods ordered through the website https://unisafe.su/, with the standard Characteristics of the goods specified in the Buyer's Order are subject to exchange, provided that the specified product was not in use, its presentation is preserved, consumer properties, seals, factory labels. And also there is a sales receipt or cash receipt or other document confirming payment for the specified goods.

    7.7. In the event of independent, or with the involvement of third parties, the Buyer changes any properties and characteristics of goods, including with the preservation of its presentation, seals, factory labels, the Goods are not subject to exchange and return.

    7.8. Exchange and return of goods ordered through the website https://unisafe.su/ is performed within 30 (thirty) days from the moment actual receipt of the goods by the Buyer. This period includes: sending a handwritten Applications for the exchange or return of the Goods, with a copy of the Buyer's Passport, as well as the purchased through the website https://unisafe.su/ of the Goods, in accordance with the Buyer's Order.

    8. Copyright

    8.1. All textual information and graphic images posted on the website https://unisafe.su/ are the property of the Seller and/or manufacturers Goods.

    9. Rights, duties and responsibilities

    9.1. The seller does not bear liability for improper use of goods by the Buyer ordered on the website or through the Operator.

    9.2. The seller has the right to transfer his rights and obligations to fulfill Orders to third parties.

    9.3. The seller has the right to record telephone conversations with the Buyer. In accordance with paragraph 4 of Art. 16 Federal Law "On Information, Information Technologies and Information Protection" The seller undertakes: to prevent attempts of unauthorized access to information and/or its transfer to persons who are not directly related to the execution of Orders; in a timely manner detect and suppress such facts. Telephone conversations are recorded for the purposes monitoring the activities of the Operator and monitoring the quality of performance Orders.

    9.4. Ownership of the Order, as well as the risk of its accidental destruction or damages are transferred to the Buyer from the moment the funds are transferred to the Delivery employee or signing of shipping documents by the "Buyer".

    9.5. All claims upon improper execution of the order, the Buyer has the right to send to the e-mail address, indicated on the website https://unisafe.su/, in the "Contacts" section or send a letter administration in the "Ask a question" section. All received information is processed as soon as possible.

    Seller's details

    UniSafe LLC

    Jur. address: 121601, Moscow, Filevsky Boulevard, 6

    Fact.
    address: 121601, Moscow, Filevsky Boulevard, 6
    1137746961120

    The term for consideration of an application for a refund is within 3 working days.*

    Refunds are made to the same bank card from which the payment. Refunds to the card are carried out within 5 to 30 banking days, depending on the Bank that issued the bank card.

    *Refund requests are accepted on UniSafe letterhead, which will be sent to the Client at the specified e-mail when contacting.

    License Agreement

    License agreement of UniSafe LLC with the end user, defining the conditions use of software (software).

    WARNING! Carefully read the terms of the License Agreement before starting work with software. If you do not agree to the terms of this License Agreement, you must abort software installation.

    1. Definitions.

    1.1. Software means the software, accompanying materials, updates, described in the User Manual, the copyright holder of which is UniSafe LLC.

    1.2. The copyright holder (owner of the exclusive right to the software) is UniSafe LLC.

    1.3. COMPUTER - equipment for operation on which the software is intended, on which it is installed Software and/or on which the Software is used.

    1.4. User (You) means an individual who installs or uses the Software from their person or rightfully owns a copy of the Software. If the software was downloaded or acquired on behalf of legal entity, then the term User (You) hereinafter means a legal entity, for which the Software was downloaded or purchased and which has been commissioned by a separate physical person to accept this agreement on their behalf.

    1.5. Partners - organizations that distribute software on the basis of an agreement with the Copyright Holder.

    1.6. Update(s) means all enhancements, fixes, enhancements and/or modifications to the Software.

    2. Granting a license.

    2.1. You are granted a non-exclusive license to use the Software.

    2.1.1. In the event that you have received, downloaded and/or installed the software intended for for evaluation purposes, you may use the Software for evaluation purposes only and only during the evaluation period, starting from the date of initial installation of the Software. Any use of the software for other purposes or after the end of the evaluation period is prohibited.

    2.2. To use, you need to register on unisafe.su.

    2.3. After activating the license key (except for software intended for for informational purposes) you are given the opportunity during the period specified by you when making a purchase, receive from the Copyright Holder or its Partners:

    —new software versions as they are released (via the Internet);

    - technical support (by phone and / or via the Internet);

    —access to information and support resources of the Copyright Holder.

    3. Activation and timing.

    3.1. The term of use of the software is indicated at the time of purchase.

    3.2. You have the right to use the Software for evaluation purposes and distributed without payment of remuneration, within 30 (thirty) days from the moment activation of the Software in accordance with the terms of this License Agreement. If The right holder establishes a different term for the use of the software intended for for informational purposes and distributed without payment of remuneration, the User notified of this by means of an informational notification.

    3.3. If you violate any of the terms of this License Agreement The right holder has the right to terminate this License Agreement for the use of the Software at any time without notice to you and without refunding the cost of the Software or any part thereof.

    3.4. To check the legality of using the SOFTWARE, the Copyright Holder reserves the right use tools to check whether you have a licensed copy of the software.

    3.5. The SOFTWARE may transmit to the Copyright Holder information about the license necessary for verification legality of its use. If the check cannot be performed, then the software will run with limited functionality.

    4. Technical support.

    Technical support is provided subject to the installation by the User of the last software updates (except for software intended for evaluation purposes).

    5. Restrictions.

    5.1. You may not decompile, disassemble, modify, or perform derivative works based on the Software, in whole or in part, except as provided by law.

    5.2. It is forbidden to transfer the right to use the SOFTWARE to third parties.

    5.3. It is forbidden to transfer and provide access to the license key to third parties.

    5.4. You may not rent, rent, or lend the Software.

    5.5. The Copyright Holder has the right to block the license in case of violation by the User of the terms of this License Agreement.

    5.6. When you use the Software for evaluation purposes, you do not the right to receive technical support, as well as transfer the copy you have By third parties.

    5.7. For violation of intellectual property rights to software, the violator bears civil, administrative or criminal liability in accordance with the law.

    6. Intellectual property rights.

    6.1. You agree that the Software, Documentation, as well as all other objects of copyright, as well as systems, ideas and methods of work, other information contained in the software, trademarked marks are objects of intellectual property of the Copyright Holder or its Partners. This License Agreement does not give you any rights to use the objects intellectual property, including trademarks and service marks of the Copyright Holder or its Partners, except for the rights granted by this License agreement.

    6.2. You agree that you will not modify or alter the Software in any way. You may not remove or modify copyright notices or other proprietary notifications on any copy of the software.

    7. Applicable law.

    7.1. This License Agreement is governed by the law Russian Federation.

    7.2. If any provision of this license agreement is held to be void, invalid, null and void, or illegal, the rest the provisions of this license agreement shall remain in full force and effect. At contradiction between the terms of this agreement and the terms of any license agreement about the software product concluded between you and the Partners or the Copyright Holder the terms of such a license agreement shall prevail, in all other respects the terms and conditions of this agreement and such agreement apply.

    8. Requisites and contact information of UniSafe LLC.

    Legal address, postal address: 121601, Moscow, Filevsky Boulevard, 6

    TIN 7725806312, KPP 773001001, BIK 044525716, R/s 40701810100000001395 in ZAO VTB 24, c/s 30101810100000000716

    Contact phone: +7 (800) 555-70-05; E-mail: help@unisafe.su; Web site:
    UniSafe

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